FAQ

Simply click on any of the Register buttons which you'll find throughout our website and then complete the form. Once you've done that, you'll be logged directly into the Fortun500 client area. You'll then see a pop-up message asking you to change the password. Go ahead and do that. Then go check your email inbox to find the email with your username and the new password you created.

To avoid any issues, please only use letters and numbers when filling in the registration form.

No, absolutely not. You can open a live or a demo trading account with us absolutely free. If you're going to be opening a live trading account and you want to trade, you will need to make an initial deposit.

Trading Forex and CFDs involves risk, just like with any investment. Please go ahead and read our risk warning here. The information contained in our website and throughout our disclosure documents is of a general nature only, and does not take into account your personal circumstances, financial situation or needs. If you're looking to make easy money, then trading Forex isn't for you. Please go ahead and read through our Client Agreement carefully. As we say to all our traders, please go and seek independent advice before deciding whether trading Forex and CFDs is suitable for you.

If you've already got yourself a Fortun500 trading account, you'll need to make sure you have equity in your account. This means that you have funds in which to trade with, unless you're looking to trade with a demo account. Before you can fund your account, you're going to have to provide all the KYC (Know Your Client) documentation and have your trading account approved by our Back Office Team. Once you have an approved Fortun500 trading account which has funds in it, you can start trading via the Fortun500 trading platform.

Yes you can, although we do advise that you first try trading on our demo accounts. If you're eager to get started, we also advise you to check out our Education Center, and go through our videos, eBooks and articles. Once you're confident that you can trade, go ahead and get started. If at any time you need assistance, feel free to reach out to the Fortun500 Customer Care Team or to your Account Manager. We are by your side the entire time and we want you to be successful.

No, as the trading account is in your name and we don't offer Account Management services yet. You are the sole owner of the trading account and all trading decisions need to come from you. Our Account Managers cannot even offer you trading advice, let alone trade on your behalf.

We'll never close your trading account, zero balance or otherwise, unless you request us to do so in writing.

As a Forex trader, you know that you won't win on every trade you place, but what you don't want to do is end up owing the broker you're trading with money. With Fortun500, you can have complete peace of mind that our Negative Balance Protection scheme will prevent you from owing us money if the markets turns against you.

Simply click on the "Forgot Password" link which sits directly underneath the login box. Enter your email and in a couple of seconds, we'll send you an automated forgotten password email. Go ahead and follow the directions given in the email and you'll reset your password in no time at all. If you have any other issues with your password, please reach out to your Account Manager or the Fortun500 Customer Care Team immediately.

If you want to change your password, you're going to have to login to your Fortun500 client area. Once you've logged in, click on Account Details, then Change Password. Add in your current password, followed by your new password and save. Your new password is now in play.

As our trading platform is web-based, you don't need to download it. Simply click here, login and start trading on your browser or your phone or tablet.

As soon as you've opened a live trading account with us and made a minimum deposit, you can go ahead and get a demo account funded with virtual money. You can access the link to your demo account in the Fortun500 client area.

In the Fortun500 client area, simply click on My Account Section and then click on the Switch button.

Nearly everything is the same when it comes to the real and the demo account. The key difference is that the demo account can never fully emulate the conditions of a real-life trading account. The market conditions are not real in a demo account, and the reason for this is that the volumes initiated within a demo account cannot affect the market as these are fake volumes.

The good news is that Fortun500 demo trading accounts never expire, unlike other brokers who have them expire after a certain period of time.

We are required to adhere to Anti-Money Laundering and Identity Theft rules, which is why we ask for identification documents. We also need your documents as our Compliance department needs to run KYC (Know Your Client) checks on each and every person who wants to trade with us.

Once you've uploaded your documents to us using your trading account and going to Account Options, then Account Verification, we'll review your documents and when your account is approved, it'll automatically become verified. Another way to verify your trading account with us quickly is to simply send your documents to us by email. Simply send them to [email protected]

As part of our KYC (Know Your Client) procedures, we're going to need a color copy of your national ID card, passport or your driver's license. We'll also require you to send us a document which lists your recent proof of address. We'll also require you to send us a document which lists your recent proof of address. This can be an electricity, gas, water, phone, oil, Internet and/ or cable TV contract, or bank account statement. Simply make sure it states your name clearly, and your address. The document needs to be recent too, within the last 3 months.

If you want to change any of your email address, phone number, or your home address, Simply send us an email to [email protected]. If you've got any documents verifying your new information, it would be great if you could include them in the email you send us.

The minimum we expect from any serious trader and investor is 250 USD/EUR. We do, from time to time, run promotions that allow new traders to deposit less than 250 USD/EUR, but think about it, you're trading as a way to invest in your future. The more you invest, the higher the returns could potentially be.

The good news is that you'll receive up to 100% bonus on your first deposit, which is subject to our promotions and bonus terms and conditions. For more information, please contact our Fortun500 Customer Care Team. We're here and ready to help.

No, you can't lose more than your initial deposit, but if you turn a profit and trade that profit, you can lose that.

We accept all major credit and debit cards, bank transfers and a host of other deposit options. Make sure to contact our Fortun500 Customer Care Team or to your Account Manager if you'd like to know more about our deposit options and how you can seamlessly use our secure deposit methods to ensure your deposit arrives safely.

No, Fortun500 never charges any additional deposit fees.

From time to time some traders find that their credit or debit card has been declined. If this happens, we would highly recommend that you check with your bank whether there is a block on international or online transactions. There's also a chance that the deposit amount you're attempting to make is greater than your credit or debit card balance.

No, we don't. Deposits or payments made from a third party aren't accepted. Deposits into your Fortun500 account should be done from your own bank account, your own credit or debit card, or from your own eWallet.

During Daylight saving times, the market trading hours are from Sunday 21:00 GMT till Friday 21:00 GMT. During the winter time, the market trading hours are from Sunday 22:00 GMT till Friday 22:00 GMT. There are some trading instruments that are available all the time such as Cryptocurrency CFDs. You can learn more about the trading hours of each instrument here.

Just like all the financial markets, Fortun500 is closed on weekends. You can't trade on financial platforms during the weekends, unless you want to trade Cryptocurrency CFDs, which are available 24 hours a day, 7 days a week, 365 days a year.

Due to the nature of the markets and the big amounts of leverage, trading Forex and CFDs involves risk. Read through our full risk warning. The information on our website as well as in our disclosure documents is of a general nature only. It doesn't take into account your personal circumstances, financial situation or needs. You should definitely consider the contents of our Client Agreement, and seek independent financial advice before deciding whether trading high risk financial products such as Forex and CFDs is suitable for you.

To start trading with Fortun500, you need a computer or a mobile connected to a high-speed internet connection. You can use your iPhone or iPad, Android mobile device, a Windows-based PC or a Mac to trade. You'll then need to fund your Fortun500 trading account. We strongly advise you to go through our Education Center and understand it completely before you start live trading.

If you made a small deposit, let's say $250, you can't open a big position on a trade without using leverage. We provide you with leverage and the amount of leverage differs between traders. We can allow you to trade with up to 400 times your investment (400:1). This means that if you have equity of $1,000 (the amount you deposited or the amount you have in your account due to a winning trade), your $1,000 can become $400,000 with leverage of 1:400.

Leverage allows you to open a much larger trading position, but it can also mean that you lose all your invested capital, even if you do implement the various risk management strategies we offer. If the market is extremely volatile, there is a small chance of negative slippage, and if this happens, there's a chance your risk management tools won't kick in when they're supposed to.

No. The leverage ratio is a fixed amount and set by default. If you do want to change the amount of leverage you're trading with, speak with your Fortun500 Account Manager.

When we talk about pips, they are the smallest unit of change in a financial instrument's price ratio, which is the rate of a currency pair such as EUR/USD.

Here's the simple formula for calculating the value of 1 pip:

A spread is the difference between the Bid price and the Ask price.

When you buy an instrument, you are opening a long position, which means you believe the market price of the instrument will go up. When you are selling an instrument, then you're opening a short position. This means you believe the market price of the said instrument will drop.